Refund Policy
How Zancan Digital reviews refund requests for its digital products and subscription-based services.
1. General Refund Information
This Refund Policy explains how Zancan Digital LTDA handles refund requests for its digital products and services. Refund eligibility may depend on the terms presented during the specific purchase, the nature of the digital product, the customer's access to the service, and applicable consumer law.
2. Product-Specific Conditions
Specific refund conditions may vary depending on the digital product or service purchased. Any product-specific conditions are presented during the purchase process, before payment is completed.
3. Digital Product Access
Because our products are delivered digitally, the extent to which a product has been accessed or used may be considered when reviewing a refund request.
4. Subscription Payments
For subscription-based services, refund requests are generally evaluated in relation to the applicable billing period and the terms presented at the time of purchase.
5. Duplicate Charges
If you believe you were charged more than once for the same purchase, contact us with the details of both charges so we can review the transactions.
6. Unauthorized Transactions
If you believe a charge was made without your authorization, contact us as soon as possible so we can review the transaction.
7. How to Submit a Refund Request
To request a refund, contact us at contact@zancandigital.com.
8. Information Required for Review
To help us review your request, please provide:
- Full name
- Purchase email
- Product name
- Approximate purchase date
- Order or transaction reference, when available
- A brief explanation of the request
Please do not send complete card numbers, security codes, passwords, or other sensitive payment credentials by email.
9. Review of Requests
Each refund request is reviewed individually, considering the information provided, the applicable terms of the purchase, and applicable consumer law. Submitting a request does not guarantee that it will be approved.
10. Approved Refunds
If a refund is approved, it will be processed to the original payment method used for the purchase, where technically possible.
11. Payment Processing Times
After a refund is approved, financial institutions may require additional time to process and display the refunded amount. Zancan Digital does not control the internal processing times of banks, card issuers, or payment processors.
12. Contact Information
For refund requests or questions about this policy, contact us using the details below.
Zancan Digital LTDA
CNPJ / Brazilian Tax ID: 56.901.748/0001-10
Rua Verona, 253, Residencial Tartarelli, Terra Boa, Paraná, Brazil
Email: contact@zancandigital.com
WhatsApp: +55 44 99750-1543
Website: https://zancandigital.com/